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SA Home Furnitures

Refund and Returns Policy

Refund and Returns Policy

At SA Home Furniture Home Interior, we take pride in delivering premium quality home interior products that meet your expectations. However, we understand that sometimes you may need to return or exchange an item. Our Refund and Returns Policy is designed to be simple, transparent, and customer-friendly.

1. Returns Eligibility

  • Items must be returned within 14 days of delivery.

  • Products must be unused, undamaged, and in their original packaging.

  • Custom-made or personalized items are non-returnable unless defective or damaged during delivery.

2. How to Initiate a Return

To initiate a return, please:

  1. Contact our customer service team at [support@sahomefurniture.com].

  2. Provide your order number, item name, and reason for return.

  3. Our team will guide you through the return process and provide a return authorization number.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days, and the amount will be credited back to your original payment method.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

  • Exchanges are available for items of the same type, size, and color subject to availability.

  • To request an exchange, follow the return process above and indicate that you wish to exchange your item.

5. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item.

  • We will arrange for a replacement or a full refund, including shipping costs.

6. Non-Returnable Items

  • Gift cards

  • Personalized or custom-made products (unless defective)

  • Clearance or final sale items

7. Additional Information

  • We recommend using a trackable shipping service for returns, as SA Home Furniture Home Interior is not responsible for lost or stolen return shipments.

  • For any questions or concerns regarding our Refund and Returns Policy, please contact us at [support@sahomefurniture.com].

At SA Home Furniture Home Interior, your satisfaction is our top priority. We aim to make the return process as smooth and hassle-free as possible.

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