Faq

Browse the collection and use the Add to Quote or Request a Quote option on the products you are considering. Submit your selection with your contact and delivery details. Our team will then confirm availability, specifications, lead times and delivery charges in a formal quotation.

No. A quotation request is an enquiry and does not create a confirmed purchase. Your order is confirmed only after you accept the quotation and complete the payment requirements shown on the approved document.

The validity period is stated on the quotation. Product availability, promotional pricing and supplier costs can change, so please accept the quotation within the stated period or ask the team to refresh it.

Yes. Contact the team before accepting or paying the quotation and explain which products or quantities should be changed. A revised quotation can then be issued for your approval.

Yes. SA Home Furniture can assist with individual rooms, complete homes, offices, hospitality spaces and other furnishing projects. Add the relevant products to one request or send the team your room list, measurements and project requirements.

Availability differs by product. Some pieces may be in stock, while others are specially sourced, produced or finished after an order is confirmed. Current availability and the estimated lead time will be confirmed in your quotation.

Customisation may be available on selected products. Options can include fabric, colour, finish, configuration or dimensions. Custom work is subject to approval, revised pricing, production lead times and specific cancellation or return conditions.

Special pricing may be considered for qualifying bulk, trade, hospitality, office, development or full-home furnishing orders. Any discount depends on the products, quantities, project scope and availability.

Submitting a quotation request does not automatically reserve stock. A product is normally allocated only after the quotation is accepted and the required payment is received, unless the team confirms another arrangement in writing.

The payment methods available for your order will be stated on the official SA Home Furniture quotation, invoice or payment instruction. Always use the details appearing on the most recently issued document.

Only make payment against an official SA Home Furniture document or approved payment instruction. Check that the order details and payment reference match your transaction. Contact the team through the website if anything appears different or unexpected.

Yes. The relevant quotation, invoice, receipt or order confirmation will be issued electronically as the transaction progresses. Keep these documents for order tracking, returns and warranty enquiries.

A deposit may be required for customised, made-to-order, specially sourced or high-value products. The amount and payment schedule will be clearly stated before the order is confirmed.

Payment arrangements depend on the product and quotation. Where a staged-payment arrangement is available, the amounts, due dates and conditions will be recorded in writing.

Depending on the stage of your transaction, your account may provide access to saved products, quotation information, orders, invoices, delivery details and order tracking.

Check your inbox and spam or junk folder, and confirm that the email address entered on the request was correct. If it is still missing, contact the team with your name and the products requested.

Delivery can be coordinated to supported destinations across South Africa. Service to a specific address remains subject to confirmation by the logistics team.

Delivery charges depend on the destination, product dimensions, weight, quantity, access conditions and the service required. The applicable charge will be included in your quotation before payment.

Free or discounted delivery may be available during selected promotions or within specified areas. The qualifying conditions will be stated in the promotion, quotation or order confirmation.

Lead times depend on availability and location. In-stock products are usually dispatched sooner than customised, made-to-order, specially sourced or oversized pieces. Your estimated timeframe will be confirmed in writing.

Where live tracking is available, tracking information will be provided after dispatch. For scheduled furniture deliveries, the team or logistics partner may contact you directly to arrange the delivery date or time window.

Assembly or placement may be available for selected products and locations. Your quotation will indicate whether assembly is included, available at an additional cost or not required.

Yes, subject to safe and reasonable access. Please disclose stairs, lifts, narrow passages, restricted entrances, loading rules and security procedures before delivery. Special handling charges may apply.

Measure doors, passages, stairways, lifts and the intended room before ordering. Clear the route, protect vulnerable surfaces where necessary and ensure that an authorised adult is available to receive and inspect the products.

The delivery may need to be rescheduled. A redelivery or storage charge may apply when the team attended the confirmed address but could not complete the delivery.

Collection may be available for selected products by prior arrangement. Do not travel to collect an order until you have received written confirmation that it is ready and the collection details have been provided.

Eligible products may be returned within 14 days of delivery, provided they are unused, undamaged and retained in their original packaging. Every return remains subject to inspection and approval.

Custom-made, personalised, specially sourced, made-to-order, clearance and final-sale products are generally non-returnable unless they are defective or were damaged before or during delivery. Products altered, misused or damaged after delivery may also be excluded.

Contact customer support with your order number, product name, reason for the return and relevant photographs. Wait for the return instructions or authorisation before sending or transporting the product.

No. Products returned without prior instructions may be refused or delayed because the warehouse and logistics team need the correct order and collection information.

Notify SA Home Furniture within 48 hours of delivery. Include the order number and clear photographs or videos of the packaging, the complete product and the affected area. Keep the original packaging until the matter is resolved.

Contact customer support immediately and provide the order number and photographs of the product received. Once verified, the team will arrange the appropriate collection, replacement or other suitable resolution.

Return collection or delivery costs may be deducted for a standard change-of-mind return. SA Home Furniture will cover reasonable return costs where a verified product was supplied damaged, defective or incorrectly.

Eligible products may be exchanged subject to availability and approval. Any price difference, collection charge, redelivery charge or other applicable cost will be confirmed before the exchange is processed.

After the returned product has been received, inspected and approved, the refund will generally be processed within 7–10 business days. Your bank or payment provider may require additional time to display the funds.

Contact the team immediately. Cancellation depends on whether payment was processed, stock was allocated, production or sourcing started, or the order was dispatched. Custom and made-to-order products may become non-cancellable once work begins.

Materials vary by product and may include timber, engineered wood, metal, glass, stone, leather, synthetic leather, performance fabrics, foam and other upholstery materials. Consult the product description or request specifications before ordering.

SA Home Furniture makes reasonable efforts to display colours accurately, but screens, lighting, photography, production batches, fabric texture, wood grain and stone pattern can create visible differences.

Natural differences in wood grain, leather texture, marble veining, stone pattern, knots, tone and handmade finishes are usually characteristics of the material rather than manufacturing defects.

Measurements are provided on the product page where available. Ask for confirmation before ordering when a dimension is critical to your room, doorway, staircase, lift or delivery route.

The published limited warranty is generally two years for furniture and woodwork, and one year for home décor, accessories, upholstery and fabrics, subject to the product terms and normal residential use.

Normal wear and tear, accidental damage, misuse, incorrect cleaning or assembly, unauthorised alterations, environmental damage and natural material variations are normally excluded. Commercial use may also require separate written warranty terms.

Provide customer support with your proof of purchase, order number, a description of the problem and clear photographs or videos. The product may need to be inspected before a repair, replacement or other resolution is approved.

Replacement parts and repair assistance may be available for selected products. Send the product name, order number, photographs and details of the component or damage so availability, warranty status and pricing can be assessed.

Use the website contact page, the email address shown in the site footer or the WhatsApp and SA Home Furniture Assistant buttons when enabled. Choose the channel that best suits the type of assistance you need.

Response time depends on enquiry volume and the information required. Including your quotation or order number, product name and complete question helps the team respond more efficiently.

Contact the team before visiting to confirm whether the product or a comparable sample is available for viewing. Not every item displayed online is necessarily held at the office or viewing location.

Provide your full name, telephone number, email address, quotation or order number, product name and a clear explanation of the assistance required. Add photographs or videos for damage, colour, part or condition enquiries.